Support

We want you to have the most enjoyable experience possible using MedEdCases. Also, we think you can help us by reporting problems, bugs, and even suggestions on how to improve.

However, before reporting a problem, we would want you to try these:

1. Re-start and Re-install

Restarting your device (iPhone/iPod Touch/iPad/android device) can often resolve problems. Be sure to try this first. If you continue to experience problems like images/videos not downloading properly, we recommend removing, and re-downloading the affected application. You can do this for free, but keep in mind you will lose all data in that application if you do not backup in iTunes first.

2. Keep Up To Date

Updates of software can often provide bug fixes. Our application runs on all the versions of iOS, however, it is your responsibility to update the app to ensure you are receiving the current and improved content within the app.

3. Watch Tutorial Videos

Below are some useful tutorial videos on how to download and play cases on your iPhone.

How to download a case

How to play a case

How to delete a case


For further support, e-mail us to mobile@sgul.ac.uk.

One comment

  1. [...] or Category: MedicalPrice: $6.99Version: 1.2Developer: St George's, University of London at http://site.mededcases.com/support/Rating: out of 5, by usersContent Rating: 12+File Size: 1.18MRelease Date: August 15, 2011Release [...]